Tag Archives: iPad

DIGITAL PARENTING – TEACHING CHILDREN ABOUT TECHNOLOGY AND THE RISKS

(originally posted for Mobile Guardian)

We always welcome working with schools on eSafety, especially when it comes with supporting agencies and schools in their delivery of Get Safe Online. That is one reason why Tony Sheppard, our new Technology Manager, took a trip to Chesterfield last week as Chesterfield Safer Neighbourhood Team were invited into one of the local Junior Schools.

Supporting the Get Safe Online programme is an important part in our role of providing tools to support technology in schools and ensure the same ethos of classroom management can be applied with or without mobile devices and stop technology being a barrier to learning by giving ownership and control to teachers where appropriate.”

It is not just about turning technology off or blocking inappropriate content, but also about helping schools, parents and children make appropriate decisions in the all-encompassing digital environment.

Whilst the Safer Neighbourhood Team covered the stats and facts, the laws and the wherefores, Tony talked about the difficult task parents face with connecting with their children about technology and the risks.

“When we talk about Digital Parenting, we are really just talking about Parenting. We have to remember that magic triangle for Parental Engagement.”

Parental Engagement Triangle

(Becta: Exploiting ICT for Parental Engagement, May 2008).

“For most parents the important area is dialogue between them and their children. When we think about where we get advice about parenting, in general, we have a large number of options for us. School, family, friends, local services (such as the library or community services), online … and from our children themselves. Remembering that Monday was World Mental Health Day, it is important to remember that listening is an important part of parenting.”

Childnet has produced a number of suggestions for conversation starters with children

  • Ask your children to tell you about the sites they like to visit and what they enjoy doing online.
  • Ask them about how they stay safe online. What tips do they have for you, and where did they learn them? What is OK and not OK to share?
  • Ask them if they know where to go for help, where to find the safety advice, privacy settings and how to report or block on the services they use.
  • Encourage them to help. Perhaps they can show you how to do something better online or they might have a friend who would benefit from their help and support.
  • Think about how you use the internet as a family. What could you do to get more out of the internet together and further enjoy your lives online?

Childnet also provides an example of a Family Agreement that can be used to support the appropriate use of technology.

There are many scenarios around family use of technology, and we can look at these over the coming weeks, partly because there is often direct correlation between the struggles parents and their children have and the struggles with classroom management.

  • The Nag Factor
  • The Unexpected Gift
  • Always Switched On
  • Don’t Ever Switch It Off
  • Compromising Photo
  • But Just How Much Are You Costing Me?
  • The Packet Of Crisps

Once you have thought about what you want to do with technology, and how it is going to be used, only then do you think about what technical controls you need to put in place and who provides them.

The latest edition of Vodafone’s Digital Parenting magazine also provides a wide range of advice and information and the magazine is freely available to all schools.

With parents, they need to think about their Internet Service Provider, Mobile Provider, home networks (controls on the router for WiFi passwords, timed access, etc.), built-in tools (advice from Microsoft, Apple, etc.) and Commercial tools (covering timed access and location controls, web filtering, control which applications can be used, control installation / deletion / in-app purchases).

The same questions can be asked within schools and it is always best to be proactive about making sure the tools you choose match how you manage your classrooms and manage the learning.

At Mobile Guardian we provide a home MDM and parental dashboard, as standard, to all parents at school utilising our technology. That way parents can manage school and home owned devices – for free!

To find out more, ask your school about Mobile Guardian and follow us on Twitter to keep up to date with all our safeguarding tips.

And the winner is … iOS6

Today was another peak in the circus of an Apple Fanboi!

The Apple World Wide Developer Conference always has some interesting things to see and today’s keynote was no different. There will always be some hype, some disappointment, some pragmatism and some anger … and different people will feel it about different things, even within the realm of Apple Fandom.

To be honest, there was nothing which was too unexpected. We saw some hardware improvements in the Pro notebook range, tweaks in the consumer (albeit expensive consumer) notebook range and a some other hardware updates didn’t make it into the keynote but have come up on the Apple Store. Until we see the new kit in the hands of testers and real people it is hard to say what difference they will make but two key items on the top end MacBookPro are likely to be spoken about a bit … access to 2 Thunderbolt ports give you high speed I/O to a range of devices, from displays, external RAID enclosures, adapters for Gigabit Ethernet / Firewire 800 / fibre channel and a range of capture devices … and you still have a HDMI port for a second display and video output anyway. Couple that with the Retina Display and you have a device for video editors, photographers and so on … giving them one of the best graphics experiences for seeing their work. Of course, the debate goes on about whether some people can notice the difference with screens of this high calibre, and whether this is a marketing gimmick … and so we will have to wait to see what it is like when people start using the machines in anger.

We saw a raft of features spoken about with Mountain Lion, the next incarnation of OS X (no longer even called Mac OS X … a disappointment to those of us who paid for the original Mac OS X Beta). A number of these have been covered before as we are now on Preview Release 4. The strength which appeared to be taken from the new features seemed to be the accessibility tools (dictation, etc) and the portability of your personal settings to other devices. We have already seen the push for iCloud and how this links with Photostream between your devices … and this increase with iMessage, Notes, Reminders, Sharing and so on …

The key areas I am looking at with Mountain Lion are around AirPlay and Notification Centre. As someone who has a lot of inbound information streams there are some tools I use to manage this, but Notification Centre looks as if it could make a big difference for me.

And then we get onto the area that everyone was waiting for … iOS6.

With no formal announcement of an iPhone5 we are all looking to see what the new OS will do on existing hardware. Although we were told it would work on legacy devices back to iPhone 3GS, 4th gen iPod Touch, the iPad 2 and the new iPad (and yes, that is how Apple term it on their site) we do not know how much of the functionality will work. Siri will work on the new iPad we are now told, but will it work on the iPad 2? I doubt it … in the same way it doesn’t work on an iPhone4. A lot of the updates make more sense for the iPhone and iPod touch than the iPad. Moving from Google to Apple’s own Map service, Passbook for holding electronics tickets for cinema, flights, etc (possibly a lead into Near Field Communications [NFC] for using an iPhone for payment services?), improvements in how you manage incoming phone calls and notifications (it has only taken them a few years) … but the accessibility improvements have also seen me amazed that Apple appear to have really understood a need on the iPad. Enabling a parent / carer / teacher to only allow one app on a device as well as restricting touch input on particular parts of the screen seem to be encouraging using iOS devices with children. Engaging them whilst not overloading them.

An area of concern is the increasing integration with Facebook … as much as I generally trust Apple we are now in the situation where the ever changing preferences on Facebook will also have to deal with how that is applied with iOS too.

There is a lot to take on board with it all and I would recommend people watch Tim Cook take the keynote, if nothing else to see the difference between him and Steve Jobs, as well as a lengthier demonstration of all of the above.

As for what it all means for schools and education …

Hardware – Apple personal computers (desktop / laptop) are expensive. They can work out good value if you buy the one which is right for your requirements and you know how to get the most out of them, but in the present times of austerity this is more and more difficult. It seems to be that more schools are going down the mobile device (iOS or Android … and eventually Windows 8 !) and this is understandable. The lack of a decent server in the Apple hardware range does show that management of any Apple Device is not taken that seriously (IMHO) by the folk at Cupertino. A disappointing comment to make, but one many experienced Mac Sysadmins would agree with.

Mountain Lion – Again, the lack of mention of how the Server tools will work means that it will be interesting to see how the devices fit into a school environment. The increased emphasis on a personalised device, with settings and information following you around via Apple’s iCloud, means that there could be clashes in an education environment. The major bonuses for me come in the way of Airplay as a means of ditching the Interactive Whiteboard (until you are ready to make the most of them) and tools such as Dictation.

iOS – Again, the emphasis on a personalised device does work well with BYOD, but the increasing number of schools I speak with who only see the shiny nature of it or the cost cutting side … iOS6 will do little to improve or support the use of BYOD over iOS5. Until we look at the management tools and what settings can be applied to encourage best use of the devices … then we should still plan on making the most of iOS5. Siri is a major improvement, but like all information services (google search, wikipedia) information on its own does not give you understanding and knowledge … so we have to understand the most appropriate use (teachers before technology folks). Accessibility will be an interesting area to work on and develop, and how we make the most of personal devices as a tool and not as a cheap (or expensive) gimmick to generate engagement for the sake of it.

I am trailing Mountain Lion on my work MacBookPro (starting to get on a bit but should be serviceable) and will put my thoughts on this blog as I discover things I like or loathe, or if I spot things that could be fun in the classroom, or things which could help a teacher or SLT change / improve their working life.

I will also be testing iOS6 on an iPad2 (my own one) to see what apps do and don’t work, to try to see if we can lock it down and tweak settings, and to see if there are restrictions on some functionality … hopefully helping people work out whether they need to go for the new iPad or if they can get away with a cheaper iPad 2.

If you have any particular areas you want me to test or try out then let me know. You lot are going to be more inventive than I am for a lot of this because you are pushing the limits in class already.

Apple Workshops – Deploying iPads in Bulk

After a week of looking at the best way to cover the different variations of using Apple Configurator it seemed like destiny to come across a thread on EduGeek which looked at one of the principle methods by which schools could make use of Apple Configurator and iTunes. The thread can be found HERE and will no doubt have numerous updates where further questions get answered.

A massive thank you to Rydra for allowing me to reproduce the original post in the thread. I would heartily recommend people keep a track of this conversation, and other similar ones, over on EduGeek.net.

Process for bulk imaging an Ipad using mac OSX + Apple Config + iTunes

So I finally managed to pin down how to do this, though it took a while, and I’m going to have trouble in the future till Apple fix their entire operating ethos.

The problem, is that Apples configurator program, for mass deploying iOS devices, now only support the Apple Volume Purchasing Program. This is bad, because that is only available in the US for fully registered companies with a DUNS ID (cant be bothered to explain, but it’s a database in the US for businesses to register themselves.)
This means, that only free apps can be deployed as part of Apple configurator, not paid apps, unless you are in the US, where you can buy volume licensing for them.

So this is what I’ve had to do to get around it.

I recommend that you either run seperate accounts for your different device sets, or, if you have what I have, and that’s a single account, make different itunes libraries (it might be worth doing anyway even if you have multiple accounts)
To do this, hold down Alt + click on the itunes icon. Then create library…

This means, that for the different ipad varieties, yes you have to keep multiple copies of the same apps, but it makes your life a lot easier to manage the apps on your device.

The general process flow to follow is this

-Update iOS to latest version using Apple configurator; you can either let it go and download it, or you can download it yourself and point it at the upgrade file. You can plugin as many ipads as you’ve got USB ports (or hubs), but even better, once you set it up, you simply unplug the ones that were done, and plugin the next one(s) and it just carries on going till you hit the ‘stop’ button.
-From the apple configurator window (Prepare Tab > Settings), only select from the dropdown the iOS version you want. Do not change anything else in the window.
-Hit Prepare
-Swap in/out till done.
NOTE: HIT THE STOPP BUTTON WHEN YOUR DONE! I forgot at one point, and nearly factory wiped my master ipad when i plugged it in for imaging!)

-Install all apps, books, music, movies etc and arrange the way you want (NOTE: it’s best to do this using Itunes. I’ll explain later.)

-Transfer purchases from the ipad to itunes/the pc. This makes sure your PC has all the apps you want if any were added via the device rather than itunes.

-Hit sync. This makes sure what your ipad has, so does the PC and vice versa.

-Right click the Ipad in Itunes, and do a backup.

This will now give Itunes a full backup of the SETTINGS. Note, this does not save the apps themselves.

Now, the reason I said above that you need to use Itunes to setup the layout, is that there are 2 kinds of restore for the ipad.

If you use the summary page restore, it is a factory reset, and reinstalls the iOS from scratch, giving you a vanilla ipad. It will then apply your settings/preferences. The problem is, that it hasn’t put all your apps back on at this point. And if you were unlucky enough to have ticked ‘sync apps on setup’ and/or ‘sync new apps’, then it will put every single App on your account (that you’ve downloaded to the PC) on the device.

Now this is not really that cool. At one point we had more than 270 apps in our library here, most of it junk, and we ran out of home screens to put them all on. This is why I suggest having different libraries. Seperate libraries means you keep each library with only the apps you need for that set, and applying the app sets is as simple as shift selecting all the apps and dumping it onto the ipad.

Onto the restore part:
-Stick in your new ipad with nothing on it, fire up itunes, and then tick to sync apps (suggest unticking auto install new apps, this gets annoying if your trying out apps etc.) along with anything else you want to sync up. Because you have a seperate library with just the apps you want in it, you can just shift select all the apps, and dump them on the ipad!
-Wait till this is done syncing
-Once it has all the apps you want on the device, Right click the ipad in itunes, and select Restore.

THIS IS IMPORTANT.

This right click menu option does NOT reinstall the iOS! It ONLY restores the settings, therefore all apps on the device are left alone. Since all the apps you want are on the device, it can create your home screen layout the way you want it. Anything on the device it’s not sure of, it’ll dump it loose on the home screen (so you can have some customisation where required)

-Once this is done for all your ipads, it’s time to go back to the configurator.

-Setup profiles the way you want (To create a profile, click the ‘+’ at the bottom of the window). You can set restrictions, wifi settings, mail settings, whatever is in the settings on the device, you can control it here.

From the top:
-Give the set name. Tick the ‘number sequentially starting at 1’ button. If you want the numbers to start from a different number, tick it, then change the number and it updates itself.
-Supervision on/off means if you set it, only your PC can alter the settings on the device.
-iOS: assuming you did it earier, don’t touch this setting.
-Restore: don’t touch this setting, you did this stage during itunes.
-Profiles: Tick next to the profile you want to apply
-Hit prepare, and swap in/out devices till all are done.
-HIT STOP!

This will give you a set of ipads all with the same layout, same iOS, same app sets.

-From Apple config, select from the restore drop down: ‘Backup’
This makes an Apple config backup file for later use. label it appropriately.

In the event of needed to reinstall from scratch, follow the processes above entirely.
If you just want to reset the layout/settings, and assuming no apps were removed/added, you can simply hit ‘restore’ from here and it’ll restore back to your master. If you update your app set, you’ll have to do it all from scratch again.

—————-

(Original post by Rydra on Edugeek.net : http://www.edugeek.net/forums/mac/95070-process-bulk-imaging-ipad-using-mac-osx-apple-config-itunes.html)

The Data Protection Interlude – Apple

And so I take a quick interlude from my look at the recent Apple Workshops to think about a few queries some schools have raised in the last few weeks about Apple and Data Protection.

When it comes to their OS X devices (desktops and laptops) Apple have had some built in encryption for some time. FileVault was introduced in Mac OS X 10.3 and used to just encrypt user files. Not a perfect solution but the introduction of FileVault 2 in Mac OS X 10.7 (Lion) we now have a solution to encrypt the whole drive. The ICO has raised the need to encrypt laptops so if you have personal data on your MacBook then you should seriously look at FileVault for encryption. There are other commercial offerings and solutions which cover a variety of platforms, allowing for better audit and control … but yes, there are going to be at some cost. In the same way that BitLocker is a fantastic way to deal with the issue on Windows 7 laptops (which has been blogged about by the Microsoft Education UK team) then it is good to consider making use of the built-in tools provided by Apple.

When we come to Apple’s mobile OS, iOS, and the newer devices being used (iPhone 3GS and later models, all models of iPads and iPod Touch 3rd gen and later models) then these are all capable of going onto iOS 5. By default these devices make use of hardware encryption. Apple say, “Data protection enhances the built-in hardware encryption by protecting the hardware encryption keys with your passcode. This provides an additional layer of protection for your email messages and attachments. Third-party applications can use the data protection APIs in iOS 4 and later to further protect application data.”

The growing use of iOS devices as tools for Senior Leaders and teachers in schools will mean that sensitive emails and files are likely to be on these devices and so you need to take appropriate action to protect the data.

Apple do have a larger paper about iPad security and from my perspective it boils down to a few key facts.

1 – Set a passcode on your device. This will mean that should someone repeatedly attempt to get in then it will be wiped.

2 – Don’t rely on a simple passcode. Whilst it is nice and easy to have a simple code of 4 numbers, it is not exactly secure. You wouldn’t have a password of 4 characters for your desktop or laptop to log into your school network so why do it for a mobile device? If you look at your iPhone and check the pattern of smudges where your fingers type you can see where you enter it in … and the direction of the smudge can make it easy to guess. Other mobile OS have a similar problem so it is nothing new.

3 – If you are using smart covers on iPads then make sure that you turn off the feature to automatically unlock when you open the cover. This sort of defeats the object of security. Fine for classroom devices but not for those with personal / sensitive data on.

4 – Tools such as the iPhone Configuration Utility (ICPU) allow you to create a profile for devices to change some of these settings. If you are creating settings for school devices or to allow devices to connect to school systems then you should look at this to force improvements. This will include password length, complexity, Autolock time period (I have mine for 1 minute and the maximum number of failed attempts to login before the device is wiped (mine is set to 4).

5 – Remote wipe should be available … either via management tools within the school or if a personal device then via iCloud with Find My iPad.

Not an extensive list of how to deal with this and there are some other really pod guides out there, but hopefully this gets more people considering how they use Apple mobile devices and take a bit more care.

(image : Padlock by Marc Kjerland CC BY-SA 2.0 http://www.flickr.com/photos/marckjerland/4254099567/)

Apple Leadership Summit – The Workshops pt 3

We have now covered the most simplistic methods which many schools are using to manage iOS devices, and frequently these are shared devices we are talking about, not individual devices owned by the user. The issues that this can bring is that as you grow with the number of devices you have or reduce the amount of time you have available to cover support of the devices you have to look at more efficient and practicable solutions.

The next area covered in the workshop was the concept of profiles. Those who have looked into Group Policy Objects (GPOs) in the world of Windows or the use of WorkGroup Manager (WGM) on Mac OS X can see easy parallels and might look to apply the exact same concepts used to lock down machines. Apple were keen to stress that it is not about locking down but more a case of ensuring that certain settings were enabled and that you knew where the responsibility lay for control / changes of the settings.

In a similar way to the nuts and bolts of GPOs just being a method of forcing changes to the registry on a  Windows client, and WGM forcing changes of .plist files on a Mac OS X Client, the iPhone Configuration Utility (IPCU) creates a text file which, when loaded onto an iOS device, changes settings.

It covers a number of areas including security, Wi-Fi, VPN, email, calendar, address book and some application restrictions. We covered some of these setting in the previous post when we looked at on-device settings, but a profile can also be used to set up part of the information required and allowing the user to complete the rest. An example would be to put in all the details for the Exchange Server but leaving some fields blank so the user enters the information relevant to themselves. A more details guide on this can be found on the help section of the Apple website

Another important security area is around passcodes where you can set the complexity including whether you allow simple passcodes (ie repeating / ascending / descending sequences), whether you require alphanumeric values (must contain at least one letter), minimum length, age, auto-lock time period, history and, possibly the most important if considering the device would be used by a member of staff, how many failed attempts before the device is wiped (I’ll talk a bit more at a later date about encryption on iOS devices).

We also have to consider whether the profile can be removed by the user. The options include Always, With Authorization and Never … remembering that if you wipe the device (there are a variety of methods) it will take it back to requiring activation and you start again anyway with a clean slate. Also remember that, in the most basic setup, the profile is something a user (or the person setting it up) has to accept to install. When we look at Profile Manager later on we can consider some of the ethos behind putting particular settings into the profile so that the user has to agree to various settings as a method of gaining access to certain areas (eg email) and a common method of control for this is the granting of access to the secure, wireless network.

Profiles can be loaded via USB, can be emailed out to users to install, can be pulled down from websites or pushed out wirelessly via MDM solutions. One important thing to remember when exporting profiles from IPCU is security. These are text files and if you do a simple export can be read and changed via a plain text editor. You can sign the profile so any changes will noticed by the device if you try to install it but this basically changes it to read only mode. What should be considered as the only option is sign and encrypt the file. Just think … this profile could have all the settings needed by a user to join your hidden wireless network, usernames and passwords for mail servers (if using a profile per person or allocating a specific email account per device) and so on … do you really want that in plain text?

It is simple to sort though by just ensuring you export it signed and encrypted.

The next post will look at some of the uses of the new tool on the block, Apple Configurator, and what we were shown about what looks to be the first stage of a good methodology for managing and deploying devices in bulk.

Apple Leadership Summit – The Workshops pt 2

The workshop spent some time looking at the range of tools to support and manage iOS devices and so I’ll run through some of the areas which it covered. I’ll also try to highlight where most of us are when it comes to many schools trying to do ad-hoc management of devices. For the sake of short-hand I will use iPad to describe an iOS device … but I could easily say iPhone or iPod Touch.

The first things we are generally all used to using is iTunes. Those of us with personal devices or those who are using BYOD / student leased devices are likely to not see a lot of use of iTunes as it is done by the user instead. Some schools with only a handful of devices might be using iTunes managed from one machine to look after devices .

All devices, whichever method you use, needs to go through 4 phases and iTunes can manage all those.

  1. Activate
  2. Update
  3. Configure
  4. Sync

When you get an iPad out the box or when you do a remote wipe it needs to be activated. It can be done over the air (with the advent of iOS5) or it is commonly done using iTunes for many users. This allows you to set up basic things like language, country, enable / disable location services, connect to a network and restoring from a saved backup (an important idea to come back to later).  It is also possible to put iTunes in Activation-only mode so that the update / config / sync can be done by other users and other tools.

The iPad will then check to ensure that it has the latest version of iOS (remembering that it cannot restore a backup from a newer iOS version). You then configure the iPad as to how it will backup, whether it can sync over Wi-Fi, what it will sync (going into detail in the tabs for Apps, Tones, Music, Movies, TV Shows, etc), type of video quality (i.e. between HD and SD) and so on. In the general summary tab I personally think that people should have a good look at the ‘Configure Universal Access’ button as the use of voiceover and zoom can be quite handy for many learners.

Once you have the device the way you want it with the relevant Apps and media then it will sync, taking us through to the final action of setting up an iPad in the simplest manner, via iTunes. Of course, trying to do this for a raft of devices is neither practical nor efficient. The simplest method of doing this on bulk is to take one iPad, build it the way you like it and then restore the backup onto each new iPad as you activate it, which will go some way to automating the configuration and sync sections.

And this is where a lot of school stay … an ad-hoc arrangement where a HLTA or IT Technician has to build a new ‘image’ (well … backup an exemplar iPad) and load it onto the other devices. There is little ‘locking down’ of the machine and whilst it is a bit of a mess to cope with it can be a lot cheaper than spending a lot of time and money on the other tools.

There are some quick wins though. iTunes on its own will allow you to configure certain things but to really perfect a device you need delve into the on-device configuration. Setting up for home sharing can make it easy for learners to access resources shared via iTunes (always use a second AppleID for this in my experience) but the real benefits come when you look into Settings > General > Restrictions. Here you can turn off access to iTunes, installing or deleting apps, YouTube and even Safari … though Ned and co did warn us to be careful about this as some Apps make use of Safari to work. You can set the ratings for content, allow or block In-App purchases, and more. Well worth having a look at the Online Manual of iOS 5 for more information about what setting you can control.

And this deals with basic setup of the iPad. Fine for a handful of devices and there are some tools to make bulk restore / sync a possibility when also tied in with storage / security trolleys.

In the next blog post we look at iPhone Configuration Utility and who this will build a profile of setting for you similar to the manual job of using iTunes / on-device settings.

Apple Leadership Summit – The Workshops

There were 3 streams at the event and, although I really wanted to buck the stereotype and get more involved in the content creation stream, I really had to go to the infrastructure stream as there are so many questions and queries about Mobile Device Management (MDM) that needed looking into.

I blog fairly extensively about the last Leadership Summit here and here so I already had a good idea what we were in store for, and I have also done a fair bit of investigations already. The introduction of Lion Server changed a number of things, and newer tools which have been added on since are also changing ideas about how to plan and manage devices.

I’ve got to say a big thanks to Ned and the rest of the Apple team in the workshop. We all know that companies will toe a certain party line, and these folk are no different, but the allowances for healthy interjection from delegates, questions ranging from the slightly enquiring to the in-depth technical and still managing to keep the workshop pretty much on track meant that they had to field some difficult questions and gave some pretty good answers, and tried not to disappoint when they could offer no more than some basic “sorry, but there is no VPP yet” responses.

I’ve also got to say that there are some legal and regional things about MDM which were covered. The Apple folk did remind us that *we* have to make sure that *we* are happy that *we* are following the T&Cs, laws of the land, etc. The session was a technical one, not a legal and contracts one. There are differences about how we might opt to manage things in UK compared to US because of a number of facts, but the main one is that the Volume Purchase Program (VPP) does not operate in the UK so solutions which talk about bulk purchase and pushing out apps are technically possible in the UK, but not following the rules at this time! We did look at options about how to ensure you are fully licenced and that is another key fact to remember.

So, caveats done and we can continue.

The session started with each delegate introducing themselves and explaining what they were looking for from the session. It was good to see a range of primary, secondary and special schools, people employed by schools and 3rd party support firms, as well as representatives from RM and Jigsaw24. In general most are looking for ideas about how to deploy and manage devices, and about app deployment and the legalities behind it.

Presently we tend to think of traditional IT deployments of suites in classrooms, or we have started to move away from them to mobile classrooms. We then also have those who have gone (or are starting to go) down the one to one route to give an easy way of all being able to access devices (a common theme from the day, to be honest). iOS devices are slightly different and we have a number of options. How you plan your infrastructure is dependant on how you want to plan to use the devices.

We can split it into 3 areas. Device Sharing (closest to present day), One to One (mix of institutional and personal data) and User Responsible (highly personalised and almost anything goes). Once you have thought about which option you want then you can start to plan how to get there. Personally I think it is likely that once you start planning then you might find barriers to going down certain routes and you might have to make compromises … sometimes down to money, sometime down to the need to change the curriculum … it doesn’t mean you shouldn’t try but there might be times you have to be a little pragmatic.

Looking at the methods of managing devices we can see 6 areas.

iTunes – which we are pretty used to with them being consumer devices, but with a large manual requirement

On-device configuration – where we use the settings on the device or on particular apps, again a familiar task with a large manual requirement

iCloud – again something we might be used to

iPhones Configuration Utility (IPCU) – a way of generating profiles which can be applied to one or more devices. Those of us used to GPOs within Windows AD or WorkGroup Manager with macs will find this fairly familiar and the idea that a GPO is just a series of registry changes, or in WGM generates changes to .plist files … profiles are pretty similar.

Apple Configurator – the new kid on the block which is likely to be key for many of us. It allows for prep for mass deployment, supervising devices and assigning devices to individuals within the organisation.

And finally … Mobile Device Management (MDM) – the full blown tool which makes use of a framework provided by Apple to do all of the above. Within Apple’s toolset we have Profile Manager on Lion Server (used in conjunction with some of the above where needed) and you have an MDM lite solution …

There are a number of good 3rd party MDM solutions out there and to some extent it is a bit like making the decision about whether to use middleware on your network to manage Windows, whether it be RM’s CC3 or CC4 or one of the other products out there (Viglin’s Classlink, CSE, etc). It also depends on the mindset of the school. If it the attitude is “lock it all down” then you might want one route, and if you prefer a more ‘enabling’ and user reliant option then you go down another path.

So … there we have the first post … with the above tools you can go from delivering a shared device in a library which can be set up quickly for each user as it is booked out to them, a device which has all the settings for email etc and just requires the user to finish it off by putting in their username and password, you can stop the buying, deleting or even access to various apps, or you can bulk prep personal devices but to get access to your wifi settings they have to ‘log on’ to a certain managed profile. Over the next week I will try to cover each tool in a separate post.

The final thing I will say is that, whilst not explicitly mentioned, it is important to have a decent infrastructure for the devices to run over, and a presumption that most of the management / config will be done on a Mac (some tools don’t require a Mac but the significant ones will do).

Apple Leadership Summit – Intro

It is good to see Apple throw themselves into the education arena a bit more after having been notoriously shy over the last few years. With the corporate stance on attending tradeshow meaning that the official presence at BETT has not been a possibility it was wonderful to see a number of combined ASE/ADE/AASP stands, actually staffed by many of the same people who came along and worked on the Apple stand in previous years.

Having attended a previous Apple Leadership Summit last October I was glad to be able to get an invite to the latest one, held yesterday at Silverstone. Over the next post or two I’ll be covering most of my notes from the event and hopefully be able to give a significant update on where I left things after my blog posts after last year’s Summit.

The notes will take from my own notes, my tweets and some tweets from others.

I’ll try to split the posts into 3 areas: vision, practice and infrastructure design … the last one is likely to be a biggie so I will probably start there. Whilst most of what was covered is about mobile devices from Apple, a lot of the principles about how you plan and think about it can be translated to other offerings.

iBooks developments

After my recent blog post about the education announcement from Apple I mentioned that I had some questions about where this left the ownership of created resources. I did send some queries out to some folk who had done education work with Apple in US schools and found they had raised similar questions … and had the response of, “We can understand your concern and will get back to you.”

It was pleasing to see an email on 3rd to say to keep an eye out for the update of iBooks. Sure enough, an update was released and the major change has been captured by a number of sites but my favourite has to be from 9to5mac.com.

It clears up about the use of PDFs you export (i.e. do with them as you wish) and makes it clear that the iBook format is locked in to the iBooks Store for sales … but as I mentioned previously, if Apple are operating as your book publisher (vanity or otherwise) then you can expect them to take a cut of your money.

The questions not answered … in a school the EULA is likely to have been agreed on behalf of the end user by someone such as a Network Manager. What happens if the school haw one rule but the creator of works does something different? I know, I know … not Apple’s problem but that of the school and what they do for dealing with IP and who has the right to sell or resell work done by staff. I was asked why I had raised this previously as surely the idea that the school agrees the EULA for software on behalf of the user is common … but I still say that the direct link into a platform for selling work makes it different enough to worth special consideration. I think this is one I might ask Leon Cych about this as I think Apple have not caused an issue here … just highlighted it.

The other question I have is about ePub3 … I still like open formats for those who *want* choice (even if that choice is to go for a more locked in system) and for all the pushing that Apple did with HTML5 I just want them to use a bit of fair play here (and not use FairPlay). I’m happy to use iBooks Author and iTunes U, but don’t want to lose a good standard as things get fragmented.

Think … erm … Different?

The following article takes a look at the use of iPads as mobile devices in schools and is based on attending the Apple Birmingham Leadership Summit at Birmingham Science Park on 19th October, the pre-event discussions on EduGeek.net about questions which should be asked, discussions on Dr Brian Bandey’s eSafety Law in Education group on LinkedIn and from talking with colleagues in a range of schools across the UK.

For reference, this article is not intended to spark any pro- / anti-Apple discussions and where possible I will make reference to where models translate across multiple systems or where they differ. This is not meant to produce a definitive answer for any school about what to do with mobile technology.

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I was pleasantly surprised to be invited to the latest in a series of Apple Education events a few weeks ago. An invite-only event too. After a relatively quiet spell, where Apple relied on Apple Distinguished Educators (ADEs), Apple Solutions Experts (ASEs) and Apple Authorised Service Providers (AASPs) did all the work and interaction with schools, this year saw a veritable plethora of events supported and run by Apple, almost like a young butterfly coming out of the chrysalis … or was it a badger coming out of hibernation!

The event was to be run twice, on 18th and 19th October, and so I was happy to accept the invite. It would give me a chance to bring up a number of questions I had myself as well as many others I had been fielding from others … some from people not as supportive of Apple as I am. And before we go any further I should explain that most people regard me as an Apple Fanboi! … except when attending Microsoft events where I am often viewed as an Open Source Evangelist … or when attending Open Source events where I am sometimes looked upon as a Microsoft diehard. Sometimes you just can’t win!

Back to the preparation for the event. I know I had a series of question, but I knew that it would only be fair to allow others who couldn’t make it or weren’t invited to be able to take part. And so I started a thread on EduGeek.net to formulate the 5 important questions.

1) What are the plans for making integration of OSX.7 and AD actually happen and stay as something reliable?

2) Can Apple give examples, case studies and instructions about how to employ iOS Devices in a multi-device, multi-user environment … taking into consideration accessing and saving files, security, patch management, application deployment and configurations settings for accessing the network infrastructure? This includes working with educational networks where there are specific filters, proxies, firewalls, etc.

3) Can Apple be clear about how Apps are now to be licensed on iOS and LionOS devices, taking into account that this is for devices that are multi-user and users who will access multiple devices, especially in the light of recent changes to the iTunes ToS in the UK.

4) Can Apple be clear about what work they are doing with suppliers of educational resources and tools to help them provide stuff that will work across the range of Apple devices? If you can get Flash to work it would be a start!

5) When will Apple start giving information to people in schools instead of just saying “Go ask an ASE” … who are wonderful, but people in schools also want to learn and deploy things themselves (or have to, depending on the budgets).
(Sorry if it seems that I want to do ASEs out of some business …)

Reserve questions (in case anyone else asks one of the above or if there is a clear demonstration of it at the event)

6) Any chance of knocking another 20% off the price for schools?
7) When are you coming back to BETT instead of just being done by ASEs? (who are wonderful people … yada, yada, yada)
8) When can we stick OSX on kit other than Apple kit? We’ll pay! Honest!

 

The day started well, handed an iPad2 when I arrived … only to find I had to give it back at the end of the day. Still, there was WiFi available to use with my own kit to save having to setup / personalise another device.

We started with a breakdown of where Apple are in the education arena. About their trip in working with schools over the years, and where they saw themselves fitting today. Apple’s approach is based around 4 levels of literacy. Basic Literacy, Information Literacy, Media Literacy and ICT Literacy. This was very much a case of looking how you teak their tech and use it … There were some interesting samples about how the world has changed … the 5 months / years to change Article published in hard copy for Encyclopaedia Britannica compared to 5 minutes on Wikipedia. On a personal note I tweeted about how this doesn’t take into consideration the weeks to argue with editors / mods about structure, verifying references and the in-fighting which goes on behind the scenes …

When talking with students Apple clearly see that in student desires they want … learning that provides the equivalent functionality as their social environment, learning that accommodates a mobile lifestyle, learning that adapts to individual learning style, and learning that encourages collaboration and teamwork.

To be honest, there were lots of stats about how the various markets Apple are involved in have grown and changed … and this is not meant to be a sales pitch so there is little point in me including them here … but I have to admit I do take all such stats with a pinch of salt, and that is with all companies. Talking about the iPhone having the first proper browser on a mobile device is spin … especially when I was using my P800 for it a while ago and I even had a tweet back talking about the Newton being the first circa 1994 and then Mobile Explorer in 2002-ish (@waltatek). So … stats … pinch of salt. No offence intended. A key comment though was that when you look at the adoption curve, for iPads we are still in the early adoption phase … so it is important to speak to the visionaries and those who have already been there. Frasier Speirs was highlighted as an example with the quote “It’s not the technology, it’s the content” and that ran true throughout the day.

Some time was spent looking at iTunes U but there was a more comprehensive session later so I’ll cover it further down the report. Likewise iBooks and the use of ePub as a format was raised. The iBook Store is very novel-centric, but that is where the funds come in to do other stuff. Again, ePub covered in more detail later. Good examples of Apps given, dissection of a frog for science reminded me of Operation! but growing examples of good tools, many are free. I’ll try to set up a dedicated page to link to others who have better lists of these sorts of resources. VLE / LP providers are also making iOS friendly front-ends … Blackboard given as an example but I have also used the one from FirstClass too. Some opting for iOS friendly web front-ends instead. More about standards later!

And so we get to the first question I could ask. 4) Can Apple be clear about what work they are doing with suppliers of educational resources and tools to help them provide stuff that will work across the range of Apple devices? If you can get Flash to work it would be a start!

Apple are working with publishers to help them find easy ways to convert materials / resources. They are also linking them with iOS-using schools to try to help show the need to change, but the focus is on the drive from the education market as well as when resources need to change. A lot of video is now accessible via HTML5, but Adobe now also have tools to convert from Flash content. It was noted later on in a replied tweet that the output from this can sometimes be as resource hungry (if not even mores) than Flash itself. Time will tell.

Apple tends to separate things into 3 areas. Technology (which they do and they like to say they do it well … It tend to agree, other might not), Content (which they also do, or enable, or support) and Pedagogy (which they don’t do, but rely on us to provide that bit … but will support and help link people together in this area). As part of this Essa Academy was used as an example. The change in the school through introducing iPod Touches was immense. Improved parental engagement just the tip, but it was important to spend time looking at changing to take in all 3 areas above. Tech alone is not a fix! Also looked at examples of tech to save money … printing used as an example once more. I would be interested to see financial comparisons against saving through other changes in tech such as the case studies provided by MS when people move to Sharepoint … Don Passey’s research also key here. I am sure similar could be done via Open Source options too … cost savings through tech is almost tech-agnostic.

I did get a chance to ask about licensing and was told it was not explicitly being covered today but to ask again later.

The Primary school case study was interesting to here. An almost complete meltdown in tech (no explanation why) resulted in no engagement with tech, not enough time or resources to get it running properly and general frustration due to the impact on learning. Significant work was needed so research started. BETT was instrumental in looking at options and after consideration (and quotes, plans, etc) Apple was decided as the way to go. Initially it has been about rolling out iBooks but they are now planning stage 2 with iPads. The audit of software on PCs showed 75% of software not used. What remained was replaced with Mac equivalent or other options. Sometimes the publisher did a Mac version anyway. A fair bit of training is needed for new staff but pupils are fine. They even had to get more tech in due to rising demand. I have to note at this point that they could have done the same change through other options … either sticking with a Windows based solution or even tried open source but it is good to see the lengths they went through to evaluate the need and the reasons to change, including impact. I did note that there were frequent mentions about PCs being a barrier and Mac versions of software was simpler to use. Having used some of the programs which are cross platform and having spent time working with schools looking at transference of skills between programmes and platforms, I do tend to feel that some of this is a psychological barrier, but there is no denying that such a change can motivate people to be engaged with tech again. I just worry about moving from a school based on only one system … to it being based solely on another system. Most of the examples of programs used had their Windows-based equivalent (including Comic Life) but the key targets they set of engagement with tech, embedding ICT in learning (a lot of learner centric stuff shown …) and confident use of multimedia, were met easily.

The secondary school presentation gave a rounded snapshot of how the school was working and what they already did well. Some key points in the ethos of the school included making sure students understood that learning can be hard, a struggle, but effort is rewarded … perhaps not immediately, but it does come in time. There is nothing wrong with hard work. The school made good use of R&D time for staff to look at school needs. After some investigation the issues the schools had in the curriculum centred from it being a teacher-led model … and that suffered when there was a change of staff or illnesses. The change was needed to move to learner-centric. This also created the need for a device to be personal as learning is personal. The ‘Airplane’ scenario was mentioned again … this is where students describe lessons as being on a airplane. You face the front, are strapped in, have to turn all tech off for a few hours and just hope it gets you where you need to go! I did ask what comparisons had been done with other similar schemes (remember folks … 1 to 1 schemes are nothing new and some have had the same impact as the iPod Touch / iPad schemes … it is not about worrying that we are re-inventing the wheel … just that it is the exact same wheel instead of an improved model with better traction, less wear, etc) but the R&D had shown them what had worked well elsewhere. The finance around this is covered later on in the report … but yes, it costs a money, but the reduction in other costs (replacing labs, etc) helps. It was interesting to hear Prof. Stephen Heppell’s name come up in the discussion about the research for the right device too … and it is important to note that although the full scheme has only been running since Sept it had a pilot last year and has been 2 years in the planning. From personal experience I know that this is important!

Looking at the management of the devices (I’ll also cover some of this later) it is important to remember that these are regarded as personal devices and so the students and their parents look after them. Apps recommended by the school are free and anything that gets paid for is via the parents.  As for the other part of management mentioned, the importance of a good WiFi solution was key to it working. Out of the various offerings they had there were some very cheap solutions … but it was doubtful that they would deliver … as mentioned before in other articles / blogs, cheap does not mean best value. You ned to select a solution which is fit for purpose and plan around the true needs … not allow it to be a limiting factor. I know other 1 to 1 schemes that have struggled due to this, including one school that has improved their wireless 5 times over the last 10 years … partly due to changing tech, but also due to needing to makes changes to get it just right!

The talk on Finance of iPad/iPod schemes came directly from Apple Financial Services, where there is an Education team. iStudent covers the kit and the soft costs around it (within limits specified by financial regulations … IIRC it is 20% of a lease scheme can be soft costs but I’d need to check that again). So the cost covers the lease arrangement, the insurance, the warranty, case, support with parental contributions. It is possible to add work from ASEs / AASPs onto another deal but you would have to speak with Apple and their resellers for more details … but in comparison to other similar schemes I have seen for 1 to 1 offerings it is very comparable. Some of the value-added comes in the extent of the support and insurance … world-wide cover, the offering can be tailored into a range of options. The important thing is that there is a good option here which schools can make use of, but like all lease arrangements … plan how you are going to exit from it, how you plan to deal with the last 2 years in school for KS4 students, etc …

And then there was lunch. For someone on a diet … the Black Forest Gateaux was very nice. Oh well … more time on the Wii Fit to burn it off methinks.

We resumed the afternoon with Worcestershire County Council talking about their move to delivering resources via iTunes U. For those who have not come across it iTunes U is a section of the iTunes Store where you can freely access education videos and audio clips. These will range from MIT courses (wonderful examples for Physics), all the OU materials right through the the more recently acclaimed Khan Academy. Worcestershire County Council looked to take the existing resources they already had on video and which they already published to DVD. After work to encourage all staff to make materials public they hit a brick wall … permission. Although the existing permission slip allowed for publishing of materials to DVD and online, it was deemed that putting the materials into a system which could allow for them to be downloaded to an off-line device automatically was not covered. This was taken all the way to the ICO and had a lot of legal work done on it. A new permission form was agreed and now being used. Unfortunately this form is not in the public domain due to the legal specifics in it, but it might be an idea for a number of us to approach the ICO about a template which could be used. A job for another day perhaps … any volunteers? It is also important to remember that the materials are not stored with Apple … but on your servers. From personal experience of podcasts I know that it is key to understand RSS. It might even be worth looking at www.archive.org as an option for online storage. A question was raised from the floor about LA blocking the use of iTunes U. After a bit more digging it is not a technical issue but a permission issue … so I will be working out what exactly is entailed in giving permission for a school … I have a feeling a request might be coming my way soon!

The final session was the hands-on workshop. There was too much choice here and i could have gone to them all. Dave Baugh, Joe Moretti and Oscar Stringer (all from CrunchEd Productions) ran 3 of the sessions and I will link to any reports / blogs from those attending when I get them. I went to the session looking at the technical strand. I still had 3 questions to ask (4 if you include asking about licensing again).

I think I will leave the report there for the moment and cover the Hands-on workshop in a separate article … it will be lengthy enough on its own.